Customer service courses can help you learn effective communication, conflict resolution, customer relationship management, and service excellence. Compare course options to find …

The Introduction to Customer Service course presents an in-depth look at communication, time management and de-escalation needed for a career in customer service.

This course prepares you for high-demand roles across industries by building essential communication, problem-solving, and empathy skills. Get job-ready for roles like Customer …

Get Started in Customer Service These courses can help you kickstart a career in customer service. Curated by Coursera These courses and Specializations have been hand-picked by …

Navigate your growth as a Customer Service Representative. Find courses and resources by skill level to support your career growth, whether you're just starting or looking to advance.

The Retail Customer Service course examines the day-to-day tasks that will be tackled in a retail customer service setting, including advanced skills such as returns and exchanges.

This course will provide you with practical experience in data entry and customer privacy, and the opportunity to evaluate sample interactions between a call center customer service …

Master the art of transforming customer service with AI in this hands-on course. Explore the fundamentals of Generative AI and its impact on digital customer support.

Learn how to leverage the capabilities and tools of generative AI to provide enhanced customer support and drive excellent customer experiences in just 3 weeks!

Upon completing this course, learners will be equipped to identify the key factors influencing customer retention and apply best practices in customer service to enhance customer …