Target launched a new internal training program aimed at helping new hires enhance the in-store customer experience. The internal team member training program, called "10-4," was shared with Target's ...

Award recognizes Keysight’s leadership in delivering a unified, AI-driven customer support experience that accelerates customer success and satisfaction Keysight Technologies, Inc. (NYSE: KEYS) has ...

I would rather talk to a person than an automated customer service call. I strongly dislike the menu option recording that says, “press 1 if …, press 2 if …, press 3 if … “ Almost 4 out of 5 customers ...

PERMANENT CUTS TO GOVERNMENT PROGRAMS SOON. AND A FEDERAL PROGRAM THAT’S IN JEOPARDY RIGHT NOW ALL ACROSS THE NATION IS ALSO CONNECTED TO THE SUSQUEHANNA VALLEY. IT’S CALLED THE ESSENTIAL AIR SERVICE ...

Rather than a safety recall, the Ford Motor Company is fixing a notorious issue that impacts early Maverick pickup trucks by means of a customer satisfaction program. Internally referred to as 25N09, ...

Health First Health Plans has earned the J.D. Power 2025 Customer Service Certification for providing outstanding customer service for phone support. The J.D. Power 2025 Certified Customer Service ...

The future of loyalty is a frictionless flywheel that gains momentum with every joint success. Stop incentivizing purchases and start enabling program members’ success. Loyalty programs work best when ...

The Kennedy School will award scholarships to at least 50 students, in hopes of fostering careers in government service. By Stephanie Saul Harvard’s Kennedy School of Government announced on Thursday ...

In June 2008, Pakistan launched the Benazir Income Support Program (BISP), the country’s largest single social support initiative. It was established as an autonomous institution in 2010, facilitating ...

Senate lawmakers finalized plans Wednesday for a new home loan safety net program designed to prevent veterans from facing foreclosure, replacing a similar but controversial effort canceled by ...

The Supreme Court ruled Friday that Congress did not give up too much of its power to the Federal Communications Commission when it created a framework aimed at achieving universal service. In a 6-3 ...

Jeff Carlson writes about mobile technology for CNET. He is also the author of dozens of how-to books covering a wide spectrum ranging from Apple devices and cameras to photo editing software and ...