"The thing to keep in mind is that random case assignment is subject to so many exceptions across the federal courts,” said ...

Make no mistake, either Agentforce is Salesforce's future or its future looks pretty bleak. For now, most CRM investors are ...

The U.S. Judicial Panel on Multidistrict Litigation sent more than 50 data-breach cases against TransUnion to U.S. Senior District Judge Robert Gettleman in the Northern District of Illinois. Many ...

Good morning, everyone. My name is Brian Peterson. I'm one of the application software analyst here at Raymond James. Very happy to have Susan Emerson with us from Salesforce. We're going to host a ...

A tale of two AI firms Tuesday. On the one hand, Microsoft saw its stock take a tumble on reports, since denied by the firm, that it had lowered its AI sales targets on the back of sluggish customer ...

A new cyber incident could have affected Salesforce customer data three months after the Salesloft Drift hack. On November 20, customer support platform provider Gainsight said it identified ...

Salesforce failed to address the massive wave of OAuth breaches at its Dreamforce conference, but securing third-party authentication is paramount for the agentic future it seeks. Salesforce’s 2025 ...

Can artificial intelligence move from pilots to production at scale in the enterprise? This was the central question surrounding Salesforce Inc.’s Dreamforce conference in San Francisco as the ...

The Supreme Court begins a new term on Monday following a summer-long recess shaped by legal battles over the Trump administration’s agenda. William Brangham discussed the high-profile cases with News ...

A sophisticated cyberattack has embroiled a chunk of corporate America this year, in which hackers gained access to companies’ Salesforce accounts and then grabbed reams of customer data. Now, a cadre ...

Salesforce long dominated the enterprise software landscape, given its comprehensive suite of analytics tools. Palantir has made a splash in this market in recent years, thanks to the company's ...

AI agents are boosting efficiency, cutting costs, and improving customer satisfaction. By 2027, 50% of service cases are expected to be resolved by AI. 4 out of 5 service leaders say AI agent ...