As an entrepreneur, you’re likely seeking growth. Maybe you’re eyeing new products and services you could offer, or new ...

Recruiting new customers costs seven to nine times as much as it does to keep current customers from leaving. Besides the obvious foregone revenue, dissatisfied customers are not going to recommend ...

ST. PETERSBURG, Fla., Nov. 10, 2025 /PRNewswire/ -- SourceCX, a division of Sourcefit specializing in fully managed, modern outsourced customer support services, has been recognized in Everest Group's ...

Reliance Matrix, a technology-driven employee benefits and absence management leader, has announced Gordon Smith has been promoted to the Senior Leadership Team in the newly created role of Chief ...

NORRISTOWN, Pa.--(BUSINESS WIRE)--ResultsCX, a provider of Customer Experience Management (CXM) services to leading global companies including Fortune 100 and FTSE 250 companies, today announced it ...

Abstract: The Customer Voice Impact Matrix (CVIM) is a framework that combines sentiment analysis and topic modeling to convert unstructured customer reviews into actionable insights. A BERT-based ...

What if your SEO strategy could predict what customers want before they even search? The shift from keyword-centric to behavior-driven SEO is important. When you understand why people search, not just ...

For too long, customer success has been viewed as a role for individuals with excellent people skills or a background in traditional account management. While these traits are valuable, they represent ...

Left to right: Postdoctoral researcher Zhenchuang Xu, postdoctoral researcher Yuting Zhou, and chemistry professor Jeffrey S. Moore. Source | University of Illinois Urbana-Champaign To avoid their ...

NEW YORK, NY, September 17, 2025 (EZ Newswire) -- Mega Matrix Inc., opens new tab (NYSE:MPU) today announced it has become the first public company to anchor its digital asset treasury (DAT) strategy ...

NEWARK, Calif., Sept. 16, 2025 (GLOBE NEWSWIRE) -- Concentrix Corporation (NASDAQ: CNXC), a global technology and services leader, today announced that its customer experience transformations for the ...