Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

The Abia State Government has approved the employment of 50 outstanding TechRise Information Communication Technology graduates into the state civil service. Governor Alex Otti of Abia State announced ...

As one of the world's largest retailers, Amazon typically has customer support available 24/7.Getty As one of the world's largest retailers, Amazon is a well-oiled machine. But while most orders get ...

This content has been selected, created and edited by the Finextra editorial team based upon its relevance and interest to our community. Mastercard Access Pass overlays digital designs and special ...

Niger Delta Power Holding Company (NDPHC) has called on high-energy-consuming organisations to subscribe to its Eligible Customer Programme (ECP) to enable them to purchase electricity directly from ...

ASHBURN, Va., Nov. 10, 2025 /PRNewswire/ - DXC Technology (NYSE: DXC), a global technology services provider, today announced it has been chosen as the successful Master Vendor to deliver BPO services ...

PRETORIA, November 7 , 2025 — The World Bank’s Board of Executive Directors has approved the South Africa Metro Trading Services Program, the first-ever Program-for-Results (PforR) operation in the ...

Great AI doesn’t happen in isolation. These UX strategies — from confidence scores to graceful error recovery — turn users into active collaborators. The AI ...

I would rather talk to a person than an automated customer service call. I strongly dislike the menu option recording that says, “press 1 if …, press 2 if …, press 3 if … “ Almost 4 out of 5 customers ...

The firm receives its second consecutive client certification and seventh consecutive advisor certification Ameriprise Financial, Inc. (NYSE: AMP) has once again been recognized by J.D. Power for ...

The Royal Civil Service Commission (RCSC) has launched the Leaders in Civil Service Programme (LCSP) for Position Level 1 (P1) officers, marking a major step in building strong, future-ready ...