As the century-old mantra falls into obscurity, CX leaders contend with nuance and the true range of customer behavior.

Customer outcomes show measurable time savings, increased parts revenue, and smoother operational workflows across RWC ...

As AI trading broadens beyond mega-cap titans, investors are zeroing in on undervalued software leaders like ServiceNow.

The NAR REALTOR Benefits® Customer Experience Award celebrates RentRedi’s impact on real estate agents who advise rental ...

A recent fraud case shines a spotlight on the many communication disconnects caused by disjointed software systems common at ...

“Extending HandyDART hours and advancing a new online booking tool are huge steps forward in our Customer-First Plan, which ...

Explore generative AI in financial services: how it works, top use cases, customer experience gains, key risks, and ...

E-commerce is as popular as ever before, and the return rates that come with it are growing fast. During the post-holiday ...

As the craze of earnings season draws to a close, here’s a look back at some of the most exciting (and some less so) results from Q3. Today, we are looking at sales software stocks, starting with ...

A technology firm has announced a change of its name from Supapbot to Retentifi, a move geared towards rebranding and ...

Salesforce has launched an “AI Fluency Playbook”, based on its own workforce’s experience, aimed at guiding customers on AI ...

As people start to settle into the groove of a new year many will be looking for a fresh start or a new change and there are ...