Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

One overlooked benefit of training an AI to match your brand’s tone is consistency. Human teams do their best, but everyone ...

Discover the best appliance warranty plans for 2026. Compare top providers, coverage and pricing to protect your home ...

CableTV.com has released its annual customer satisfaction awards. Spectrum secures bragging rights in multiple categories. DRAPER, UT, UNITED STATES, January 5, 2026 /EINPresswire.com/ — CableTV.com ...

Lately in Tyler, I’ve noticed something interesting: some businesses seem to have lost the plot on customer service… and ...

ProfileTree’s Future Business Academy offers no-cost AI masterclass to help small businesses across Ireland and the UK implement AI safely and strategically. By removing the cost barrier, we’re giving ...

Revenue -- $14.5 million in the fiscal fourth quarter ended Sept. 30, 2025, up 11% year-over-year. Gross margin -- 37% in the ...

The first change that the tech industry at large needs to make is to stop obfuscating data collection and usage.

As previously covered here, the Federal Trade Commission has recently warned businesses to comply with the FTC Consumer Review Rule.

The modern internet is crowded with platforms promising savings, automation, shortcuts, or exclusive access. Some deliver ...