Overview:  AI handles routine questions instantly, while humans focus on complex and emotional issues. Done right, support feels more personal, not automat ...

Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

Advancing Talkdesk Retail Experience Cloud™ with CXA-Powered Commerce Orchestration Commerce Orchestration turns every dialogue into a revenue opportunity. It leverages natural language to guide ...

Founder Kate Assaraf of Dip is choosing to work almost exclusively with independent retailers. She's redirected $5 million ...

AI swarm agents are transforming small business operations. Learn how coordinated AI teams can automate entire workflows ...

Riyadh, Saudi Arabia: Javna, a leading Communication Platform as a Service (CPaaS) provider in the MENA region, today announced the launch of its AI-Powered Unified Customer Conversation Platform, ...

Sure, there was talk about shortages regarding ADHD medication prior to the pandemic, but since Rite Aid went bankrupt, ...

Crypto wallet company Ledger SAS confirmed today a data breach to a third-party leaked customer data, including names and ...

Record numbers of over-65s are in employment. We need to address how they are treated by managers, colleagues and customers ...

In today’s HVAC landscape, owners are inundated with comparison traps. They’re exposed to a parade of revenue snapshots ...

CEO perspective on how DSPM gives MSPs continuous data visibility, proves client value, reduces churn, and grows recurring security revenue.

A fully managed AI Agents Business Portal centralizes lead capture, unified inbox, CRM, automation, and reporting, so ...