Integrating AI isn’t enough—businesses must structure, train and continuously refine their knowledge bases to ensure accuracy, usability and painless CX. As customer expectations rise, businesses are ...

Customer operations platform Front is better known for its omnichannel inbox that lets you aggregate all customer conversations in a single view — emails, chat conversations, SMS, social media ...

Knowledge bases are powerful self-service features that improve customer satisfaction, enhance user experience and reduce customer support costs. The knowledge base can also be an SEO goldmine if ...

In most large organizations, the SEO function sits within the marketing branch – and for good reason. Quality SEO strategies are often focused on increasing awareness traffic or improving the number ...

One of the great challenges in knowledge management has always been getting the right knowledge to front line workers in real time. Old-style knowledge repositories are simply too difficult to search ...

AI agent fervor has permeated the software development world. But, we’re no longer talking about a singular, all-knowing AI. Rather, emerging agentic workflows rely on multiple specialized agents ...

Companies are facing a major challenge in accelerating business transformation and improving process efficiency. I call it the knowledge gap. There is more information and knowledge available than ...

The self-serve Knowledge Base (KB) is full of information about Miami University’s technology environment. Articles about signing up for classes, locating your Banner ID, and downloading Microsoft ...