Effective, automated knowledge management has become hugely critical to enterprise survival. Without it, business call centers lose valuable productivity and customer satisfaction suffers. The face of ...

A knowledge graph provides the associations between resources in a potentially complex information space. There is an intriguing fallacy (what I call the disconnected data fallacy) that seems ...

In today's burgeoning marketplace there's an abundance of software available to help businesses accomplish a host of CRM-driven business initiatives. What smart companies are beginning to realize is ...

How to Make a Call Center Knowledge Base Reps Actually Use Your email has been sent A call center knowledge base needs careful consideration to be relevant. Here’s how to create a helpful resource ...