The exact type of information in a customer service management system varies somewhat depending on the type of services the business offers. These systems should provide a complete record of ...

Businesses that provide after-sale support for their products--and after-sale maintenance of their customer base to encourage repeat sales--need a method of tracking customer service contacts. This ...

Customer service centers, whether a shipping group dealing with consumers or an IT organization working with corporate employees, has a lot of information to manage. Technology has been improving over ...

No longer nice-to-haves, CRM systems today are essential tools helping organizations create the high-touch, personalized interactions their customers demand. While most people equate customer ...

Call centers, contact centers and contact center as a service software all fall under this category as they include handling of inbound contacts and outbound contacts in the context of customer ...

When Mike Gillespie arrived in January 2000 at SecureLogix Corp., a firewall and security management firm in San Antonio, he knew he had a big job ahead of him. In September 1999, the 90-employee ...

Thursday, February 11, 2016: Kenya Commercial Bank (KCB), One of East Africa’s largest banks, has commenced the use of a new Electronic Customer Relationship Management System aimed at improving ...

With over 60,000 stores around the world, 7-Eleven has a huge task in serving its customers. It has redefined its processes using the ServiceNow platform to do just that. 7-Eleven prides itself on its ...

Identity and authentication management provider Okta said hackers managed to view private customer information after gaining access to credentials to its customer support management system. “The ...

For nearly 30 years, Wren Solutions has supplied retail loss prevention professionals with a wide range of physical security solutions, including enterprise-class video management software, access ...

Identity and access management (IAM) specialist Okta has warned customers to keep their guard up, after its ongoing investigation into a compromise of the Okta Help Center customer support management ...

Okta, the San Francisco-based identity and access management company, reported a security breach on Friday. Hackers gained access to private customer information through its customer support ...