It’s hard, in the face of the economic and physical pain gripping so many, for the rest of us to think clearheadedly about the growth opportunities offered by this moment in history. Certainly, as a ...

MIAMI and PALO ALTO, Calif., Nov. 1, 2023 /PRNewswire/ -- Foundever™, a global leader in the customer experience (CX) industry, has announced a new strategic partnership with Zenarate, the leading AI ...

The workshop will be on Creating the Customer Experience and Enhancing Customer Loyalty, with Steve Wohlford as the workshop facilitator. In this workshop, you will learn from organizations that have ...

When you manage customers' questions and problems well, they reciprocate by coming back, spending more and becoming loyal to the brand. Is delivering good customer service worth the effort and expense ...

The purpose of a business is not merely to make a profit but, more importantly, to make customers. It is only from the development of that connection - between a business and its clients - that profit ...

Thanks for registering for MarketingProfs' Content for Customer Experience workshop at B2B Forum Online on April 20, 2022. Once the Zoom room is open on workshop day, you'll see a JOIN button to the ...

To say that customer experience is important might be the understatement of the decade—or at least of the previous few years. The business benefits of focusing on customer experience can't be ...

Customer experience is still widely misunderstood in many organizations. It is often treated as a frontline issue, something to be managed through customer service training, etiquette workshops or ...