When ambulatory surgery centers compare their performance to benchmarks at other centers, they are satisfying accreditors and opening the door to their own self-improvement, says Bunny Twiford, RN, ...

Benchmarking is a systematic approach to analyzing processes. It can be used in process improvement to measure performance.

The Contributor Development Partnership was created four years ago to bring together public broadcasters who wanted to tackle their local fundraising challenges with a national punch. By sharing ...

Benchmarking is critically important. The old sayings about “What gets measured gets managed” and “If you cannot measure, you cannot improve” are true. We must measure performance, and we must have ...